Terms and Conditions of the KiddieCare Company
1. Responsibilities of the Parent/Legal guardian
The Parent/Legal guardian will provide the Babysitter with essential information, including any
special needs, allergies or medical conditions of theminor(s) to ensure the service can be carried
out effectively. Communication will be conducted exclusively through the WhatsApp group chat
at all times.
The Parent/Legal guardian shall furnish the Babysitter with essential information, encompassing
any special needs, allergies, or medical conditions of theminor(s), to ensure the provision of
effective service.
The Parent/Legal guardian will notify the company if the child is unwell, as the Babysitter is not
authorized to administer any medication and is not permitted to look after sick children.
The Parent/Legal guardian will be responsible for obtaining permission from the hotel to allow
the Babysitter to use facilities and/or purchase a day pass.
The Parent/Legal guardian must provide explicit consent for the babysitter to take the
child/children to outdoor activities and entertainment venues. Additionally, the Parent/Legal
guardian will be required to sign a consent form acknowledging their approval of such outings.
2. Responsibilities of the Babysitter
The Babysitter should follow the instructions and guidelines provided by the Parent/Legal
guardian or guardian regarding the care of the children, especially those pertaining to dietary
restrictions and medical considerations. Communication will be conducted exclusively through
the WhatsApp group chat at all times.
The Babysitter will uphold the highest level of safety and well-being of theminor(s).
The Babysitter shall provide a nurturing and engaging environment for theminor(s), avoiding the
use of electronic devices.
The Babysitter will maintain constant supervision and monitoring of the children throughout the
duration of the service.
The Babysitter will prevent conflicts or unsafe behavior, and provide appropriate guidance and
discipline when necessary
The Babysitter may take theminor(s) outside in the gardens but limited to the hotel’s/ guest
accommodation’s premises for the purpose of playing.
The Babysitter will follow all the protocols set out by the hotel,
The Babysitter is strictly prohibited from accompanying more than one child in the pool at any
given time for safety reasons.
The babysitter is permitted to take the children to the beach; however, they are strictly prohibited
from entering the water with the children for safety reasons.
The Babysitter will not leave the agreed premises under any circumstances unless the same has
been pre-authorized by the Parent/Legal guardian, by signing the consent form for outdoor
activities.
The Babysitter may have to leave the premises in case of an emergency but will only follow the
emergency protocol of the hotel in such circumstances.
The Babysitter will not drive theminor(s) anywhere in a vehicle. The Babysitter is authorized to
use public transport or taxi services, if pre-authorized by the Parent/Legal guardian by signing
the consent form for outdoor activities.
If the Parent/Legal guardian has taken an evening booking, the Babysitter may take theminor(s)
for dinner at the hotel restaurant and/ or carry out the night routine of theminor(s)s, including
but not limited to bath time, storytime, changing into pyjamas and anything additional required
of theminor(s).
The Babysitter will not be responsible for cleaning, running errands, making deliveries,
administering medication, or supervising the medication of theminor(s).
The babysitter is authorized to prepare and heat up simple meals for the children as needed.
The Babysitter will not let anyone enter the premises of the hotel unless the same has been
pre-authorized by the Parent/Legal guardian giving permission in the WhatsApp group setup
between them.
The Babysitter will not carry out a service for anyone other than the Parent/Legal guardian who
is in agreement with the company.
3. Booking and Cancellation
There is a minimum of 3 hours/ service. The Babysitter is allowed to take care of max. 3
children from the same family (only 1 child under the age of 12 months to be included in this).
If the Babysitter arrives and is unable to provide their service to the minor(s) because of an
illness or special needs, which were not communicated prior to arrival, or failure of compliance
with the above paragraph – the service will be canceled and the Parent/Legal guardian will be
billed in full for the same.
The Parent/Legal guardian may modify or change the date and time of the service by contacting
the company directly by email or telephone promptly.
The company is not bound to honor any special requests of the Parent/Legal guardians.
For cancellations made more than forty-eight (48) hours prior to the start of the service, a 50%
refund of the total cost of the booking will be provided. Please note that this refund amount will
be reduced by a 10% booking fee (calculated based on the total cost of the booking) and any
applicable payment processing fees.
Unfortunately, for cancellations made within forty-eight (48) hours prior to the start of the
service, no refund will be available.
If KiddieCare has to cancel a Babysitter for any particular reason, and is not able to fulfill the
service with another Babysitter from the company, the client will receive a full refund.
4. Service
The minimum duration of the service will be three (03) hours.
The Parent/Legal guardian is responsible for complying with the schedule of the service.
The service will begin on the pre-decided date and time and the Parent/Legal guardian is
responsible for ensuring that the minor(s) is available on said time.
If the Parent/Legal guardian is late for the service, the time duration that they are late will be
added at the end of the pre-decided duration of service, if we can accommodate this, and will be
payable in cash to the Babysitter.
The Parent/Legal guardian may request for an extension of the duration of the service by making
use of the WhatsApp chat group but the same must be done at least one (01) hour before the
service ends.
If the request for an extension of the duration of service is accepted, the Parent/Legal guardian is
responsible for additional payment immediately in order to confirm the extension.
The company is not responsible if they are unable to honor a request for an extension of time.
5. Pricing and Payments
We believe in fair and consistent pricing for our babysitting services. Our hourly rate of 18 euros
reflects the value and expertise of our dedicated babysitters, regardless of the number of hours
booked. We do not offer any discounts or special offers based on the duration of the service.
Our babysitters are committed to providing exceptional care and attention to your child,
regardless of the length of their shift. We ensure that each hour spent with your child is filled
with quality care, professionalism, and a focus on their well-being.
There is a minimum of 3 hours/ service. The Babysitter is allowed to take care of max. 3 children
from the same family (only 1 child under the age of 12 months to be included in this).
We work with an online payment platform to ensure a smooth and hassle-free experience.With
just a few clicks, you can quickly and efficiently reserve a babysitter for your desired (dates) and
(times).
Once you have finalized your booking on our trusted online platform, you will be invited to
make payment. We utilize a reliable and reputable payment platform Stripe, to safeguard your
financial information and ensure secure transactions.
We understand the importance of maintaining the highest standards of security and convenience
for our clients, and our online booking and payment platform is designed to meet those
expectations.
6. Excursions
All excursions are subject to the terms and conditions outlined by the third-party page with
which we collaborate. We would like to emphasize that we are not the owner of these excursions,
and participants are advised to review and comply with the terms and conditions specified on the
relevant page before making any bookings or participating in any activities
7. Privacy Policy
This website guarantees to protect the personal information of the user.
The data entered by the user or in the case of requiring a validation of orders will not be
delivered to third parties unless it must be disclosed in compliance with a court order or legal
requirements.
All data provided to and/ or collected by the company regarding the Parent/Legal guardian is
confidential and will be held in strict confidence by the company and the Babysitter.
This agreement shall be governed by and construed in accordance with the laws of spain.
NOTICE OF PRIVACY AND PROTECTION OF PERSONAL DATA
According to the provisions of the General Data Protection Regulation (EU) 2016/679 of the
European Parliament and of the Council of April 27, 2016 and Organic Law 3/2018 of December
5 on Protection of Personal Data and Guarantee of Digital Rights, in order to maintain, develop
and control the contractual relationship of the registration form. Information on the management
of your data: Responsible for Data Processing: De Roo Stefanie.
Purpose of the treatment: Enrollment, educational management, billing. Category of data
processed: Identification, ID, telephone, mail, bank details and income for legal guardians.
Special category data:minor(s)s, health, allergies and those of educational management.
Legitimacy to process your data: Contractual relationship of educational services, legitimate
interest and express consent for the image. Recipients: Competent and educational authority. You
can withdraw the consent given at any time by sending an email to
info@kiddiecarelanzarote.com . The data retention periods will be those required by the
competent and educational authorities. You can exercise your rights of access, rectification,
deletion and portability of your data, and the limitation or opposition to its treatment through our
email or fiscal address. Similarly, you could file a claim with the Control Authority at
www.aepd.es
